Every change defined.
Every commitment controlled.
A single process from signed contract to final handover, with clear ownership, documented decisions, and separate approval and construction-release gates.
Change request lifecycle
Select any step to inspect ownership and controlsPersona key
Color identifies lead ownership. Codes preserve meaning without color.
Exception routes
Revision, decline or expiry
CU + PM: Revisions return to estimating; declined or withdrawn requests close with a recorded decision. ES + TS + SU: Revalidate expired pricing, availability and schedule before approval.
Additional or concealed scope
SU + TS + DE: Report and document the condition. PM: Open a linked request, assess affected work, and return to intake. Review existing utilities, structural interfaces and household disruption for remodels and additions.
Urgent protective action
SU: Coordinate protective action under the contract’s applicable process. PM: Document and notify CU + BA. DE + TS + ES: Assess and price resulting scope for approval.